1. Agreement to Terms
By accessing and using the Rotikapracart Pakistan website ("Site"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Site.
These Terms constitute a legally binding agreement between you and Rotikapracart Pakistan regarding your use of our Site and services.
2. Use of Website
Eligibility
To use our Site and make purchases, you must:
- Be at least 18 years of age or have parental consent
- Provide accurate and complete information
- Maintain the security of your account information
- Accept responsibility for all activities under your account
Prohibited Activities
You agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Site's functionality
- Collect user information without consent
- Use automated systems (bots, scrapers) to access the Site
- Post or transmit malicious content
3. Products and Pricing
Product Information
We make every effort to display products and descriptions accurately. However:
- Product images may vary slightly from actual products
- Colors may appear different due to monitor settings
- We do not warrant that descriptions are error-free
Pricing
- All prices are in Pakistani Rupees (Rs)
- Prices are subject to change without notice
- Prices at the time of order placement are final
- Shipping costs are calculated at checkout
Product Availability
Product availability is subject to change. If an item becomes unavailable after you place an order, we will notify you and offer alternatives or a full refund.
4. Orders and Payment
Order Placement
- Placing an order constitutes an offer to purchase
- We reserve the right to refuse or cancel orders
- Order confirmation does not guarantee product availability
- We may require additional verification for certain orders
Payment Methods
We accept the following payment methods:
- JazzCash: Mobile wallet payment through JazzCash app
- Easypaisa: Mobile wallet payment through Easypaisa app
Payment is processed securely through these platforms. We do not store your complete payment details.
Payment Terms
- Payment must be received before order processing
- Orders with pending payment may be cancelled after 24 hours
- We reserve the right to refuse payment from certain sources
5. Shipping and Delivery
Shipping Policy
- We ship to addresses within Pakistan only
- Standard shipping takes 3-7 business days
- Free shipping on orders over Rs 5,000
- Shipping costs for orders under Rs 5,000: Rs 250
Delivery Terms
- Delivery times are estimates and not guaranteed
- Risk of loss passes to you upon delivery
- Signature may be required for high-value orders
- We are not responsible for delays caused by couriers or customs
6. Returns and Refunds
Our return and refund policies are detailed in our Return & Refund Policy. Key points:
- 14-day return window for eligible items
- Items must be in original condition
- Opened media products (vinyl, CD, DVD, games) cannot be returned
- Refunds processed within 5-7 business days
7. Intellectual Property
All content on this Site is protected by intellectual property rights:
- The Rotikapracart logo and brand are trademarks of Rotikapracart
- Site design, text, and graphics are our property
- Product images may be subject to third-party copyrights
- You may not use our content without permission
8. User Content
If you submit reviews, comments, or other content:
- You grant us a non-exclusive license to use your content
- Your content must not violate any laws or rights
- We may remove content at our discretion
- You are responsible for your content
9. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid for your order
- We are not liable for delays or failures beyond our control
- We do not guarantee uninterrupted access to the Site
10. Indemnification
You agree to indemnify and hold Rotikapracart harmless from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your use of the Site
- Your violation of any third-party rights
- Your submitted content
11. Dispute Resolution
Governing Law
These Terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Lahore, Pakistan.
Resolution Process
For any disputes:
- Contact us first at support@Rotikapracart.pk
- We will attempt to resolve the issue within 14 days
- If unresolved, disputes may be taken to court
12. Changes to Terms
We reserve the right to modify these Terms at any time:
- Changes will be posted on this page
- Continued use of the Site constitutes acceptance of changes
- We encourage you to review Terms periodically
13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
14. Entire Agreement
These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Rotikapracart Pakistan regarding your use of our Site and services.